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Helpful Tips |
Problem:
Angry customers.
Chaotic customer service dept.
Solution:
Shortened response times by upgrading phone system and
overhauling processes. |
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Problem:
No coverage during employee absences.
Solution:
Documented job descriptions and cross-trained employees. |
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Problem:
How to improve customer relations.
Solution:
Do a survey to get feedback from customers on ways to
improve product. Initiate more customer contact. |
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